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Store performance
Shampoo upselling rate
Find why some salons sell more shampoo
Compare product visibility, onboarding, incentives and how stylists recommend shampoo
- What we would ask
- How do you decide whether to recommend a shampoo?
Stores
Every store runs it a little differently
Sales, service and staff retention vary from store to store. Ask the people on the floor what is behind the numbers
Four ways to use OREY in stores
Process & gap mapping
On-shelf availability
Refill empty shelves from backroom stock
Trace the replenishment routine store by store and test the handover that works best
- What we would ask
- A shelf is empty but stock is in the back. What happened?
Explore a topic
New store concept
Refine a store concept before rollout
Hear where layout and staffing routines clash with the new concept on the shop floor
- What we would ask
- Where does the layout make your job harder at peak time?
Continuous listening
Employee turnover
Why are staff leaving some stores?
Compare staffing, manager support and peak-hour pressure, then test a local response
- What we would ask
- What would have made you want to stay in this store?
More store questions
Fashion stores · Conversion rateWhere does the customer journey stall?Hotels · Room turnaround timeWhy are rooms ready later in some hotels?In anonymous studies, answers are reported only in groups How this works
Where should we listen first?
Start with your store teams