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Performance across sites
Towel reuse policy
Are towels only changed when guests ask?
Compare how teams apply the towel policy, hotel by hotel
- What we would ask
- A towel is back on the rail. What do you do with it?
Hotels
Same brand,
different stay
The same standard plays out differently in every hotel. Ask reception, housekeeping and kitchen teams why
01 · Hotels
Three ways to use OREY in hotels
Process & gap mapping
Room turnaround time
Get rooms ready on time in every hotel
Find why rooms run late, from linen supply to reception handovers
- What we would ask
- Think of a room that was ready late. What held up the team?
Continuous listening
Staff turnover
Keep good staff through the season
Compare shifts, workload and team support by hotel and team
- What we would ask
- What would make you come back next season?
In anonymous studies, answers are reported only in groups How this works