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Ask regularly and when people join, change roles or leave. Follow up to see whether your response helped
Choose a regular pulse or a moment when feedback matters
Listen with OREY AI voice agents to understand what has changed for your teams
Respond to what people raised, then check back with them
Filter by role and location, then read the examples behind each theme
In anonymous studies, answers are reported only in groups How this works
See the themes raised across interviews, not individual scores
Separate what the company can influence from what it cannot
See the context and what people said could have helped
A rise in fatigue needs different questions from an exit interview. Both need follow-up
Recurring concern as a starting pointFatigue after rota changes
Extra hours and late changes to the rota can wear teams down in different ways
Looking back over the last month, when did work become hardest to manage?
Make a change with the teams affected, then ask whether it helped
Recurring concern as a starting pointLong, unpredictable field days
Long travel days, unpredictable jobs and limited support can build up over time
Think of a difficult day on site. What would have made it easier?
Follow the concern over time and discuss a practical response with crews
Important moment as a starting pointWhen people leave
Pressure at peak times and the support people get from managers can vary by store
What might have made you stay, and when did you decide to leave?
Compare reasons across stores and try a response with the local team
Important moment as a starting pointAfter a reorganisation
A reorganisation can change daily work before its effects appear in a score
Since the reorganisation, what has become easier or harder in your work?
Act on the issues teams describe, then listen again